Europe, Malta.

Platform Support Specialist

Our customers rely on us to give them exceptional user experiences, this is what we’re renowned for. If you have excellent communication skills, get a kick out of quality assurance procedures and are self motivated and driven to deliver exceptional results read on. Our hiring bar may be high but we’ll make it worth your while.

We’re looking for a talent who will be entrusted to communicate with our greatest asset, millions of customers from all over the globe. You’ll respond to customer support inquiries, author and maintain technical documentation whilst inspire the team to continue to create the best user experience yet. If you’re a perfectionist at heart and you’re eager to to work hard, you’ll be considered to be a brand champion – you’re about to be welcomed to your new home.

Responsibilities
  • Directly engage and collaborate with build teams to quickly resolve customer issues or reported bugs.
  • Prioritize, engage and respond to customer support inquiries regarding product, functionality, account management, and billing.
  • Develop, author, and maintain internal and customer-facing technical documentation.
  • Compile, prioritize, and report feature requests for product direction and implementation.
  • Share industry best practices on web/mobile design tools with clients.
Requirements
  • Excellent communication skills, verbal and written, and time-management skills.
  • Experience serving as quality assurance for escalated customer requests and bugs.
  • Ability to communicate complex ideas to technical and non-technical persons.
  • Ability to identify requirements and categorise/prioritise issues.
  • Exceptional attention to detail.
  • Initiative to challenge processes & improve results.
  • Willingness to work in a 24x7 shift setting (nights and weekends).
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